Customer support executive

Description

We are seeking a motivated and empathetic Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction through professional communication and problem-solving. Key Responsibilities: Respond to customer queries via phone, email, chat, or social media in a timely and professional manner. Provide accurate, valid, and complete information by using the right methods and tools. Resolve product or service problems by clarifying the customer’s complaint and determining the cause of the issue. Follow up to ensure resolution and maintain customer satisfaction. Document customer interactions and transactions, including details of inquiries, complaints, and actions taken. Escalate unresolved issues to the appropriate internal teams when necessary. Stay updated on company products, services, and policies. Identify opportunities to improve customer support processes and suggest solutions. Requirements: Bachelor’s degree or equivalent; relevant certifications are a plus Excellent communication skills – verbal and written. Ability to multitask, prioritize, and manage time effectively. Tech-savvy with experience using CRM software, help desk systems, or customer support tools. Strong problem-solving and interpersonal skills. Patience and a customer-first attitude.